You can configure a call center supervisors’ dashboard to only manage assigned departments. This feature is ideal for protecting client privacy and ensuring compliance across the board.

Enable settings with a simple yes/ no tab.

With ReachUC, you can make and receive calls on a PC or mobile device. The feature is available for Windows, Mac OS, iOS and Android.

The ReachUC app is easy to download and use.

Our unique Self Pickup mode enables you to simply transfer from a desk phone to a SoftPhone by dialing *38. The feature moves an active call from one extension to the next for the designated user. 

To steal the active call, dial from the idle extension.

It’s simple to designate an extension to a VM. By dialing 7, followed by the 3-4 digit extension number, calls will be directly sent to voicemail without a ringtone period.

At Skytektel, we’re proud to be offering user transparency and access tools that make updates and changes that much more convenient. What sets us apart is the client access to easily create, modify and update details such as business hours, holiday schedules and other seasonal changes. Edits are updated in real time so you can avoid delayed processes every time.

We’ve placed technology on your side and introduced ‘call journey tracking’, which is available for office managers and call center supervisors. As admin, you get control over the call journey tracking visuals, including duration, hold times, forward history, ring durations and additional information.